Our Shipping and Delivery Policy forms part of and must be read in conjunction with, website Terms and Conditions. We reserve the right to change this Shipping and Delivery Policy at any time.
We (www.wassauge.com) know that your order arriving on time for your event is VITAL. You shall order with our free standard turnaround time, we never take an order unless we are 100% sure that we can guarantee your deadline. The total delivery time is Order Processing Time + Delivery Time.
All orders are shipped through our courier partners USPS, DHL, SERVIENTREGA, FEDEX.
In some cases, shipping may take longer based on your location, which will be communicated to the buyer at the time of the order. Generally, items ship as soon as possible.
Customs taxes according to the nature of each country shall be borne by the customer and he must be aware of its details according to his country.
When your package is scanned by our shipping provider, it automatically sends you an email with the tracking number included. Please refer to your tracking information to get an estimate on when you will receive your item(s).
ESTIMATED SHIP TIMELINES*
For the United States & West European
Handling time: 1 – 2 Business days (Monday to Friday)
Transit time: 5 – 7 Business days (Monday to Friday)
Shipping Charge:
• Order Amount: $99.99 Flat rate: $9.50
• Minimum order amount of 100 you can get Free shipping!
For Colombia
Handling time: 1 – 2 Business days (Monday to Friday)
Transit time: 5 – 7 Business days (Monday to Friday)
Shipping Charge:
• Order Amount: $99.99 Flat rate: $14.50
• Minimum order amount of 100 you can get Free shipping!
For Australia
Handling time: 1 – 2 Business days (Monday to Friday)
Transit time: 5 – 7 Business days (Monday to Friday)
Shipping Charge:
• Order Amount: $99.99 Flat rate: $10.20
• Minimum order amount of 100 you can get Free shipping!
SPECIAL OCCASIONS:
In some special occasions, the shipment may take longer depending on your location or holidays by our manufacturers, this will be communicated to the buyer at the time of placing the order. Items are usually shipped as soon as possible.
– Shipments made during any of these special dates will be dispatched the next business day.
– Orders received on Fridays after 12:00 noon (China Time) will be dispatched the following working Monday.
– Orders received on Saturday or Sunday will be dispatched the following working Monday.
– For orders received with an amount greater than 4 units destined for the same address, 1 additional business day will be necessary for handling them.
New Year Day: from 30/12/2023 to 01/01/2024
Spring Festival: from 10/02/2024 to 17/02/2024
Tomb-sweeping Day:from 04/04/2024 to 06/04/2024
Labour Day: from 01/05/2024 to 05/05/2024
Dragon Boat Festival: 08/06/2024 to 10/06/2024
Mid Autumn Day: from 15/09/2024 to 17/09/2024
National Day: from 01/10/2024 to 07/10/2024

ORDER CANCEL:
Please accept our apologies, occasionally we have to cancel orders for some reasons:
Product unavailability: We try to get as much choice as possible onto our website, and occasionally we have to cancel orders when the ordered product is unavailable.
Customer cancellation: If you have requested to cancel part or all of your order.
CANCELLATION POLICY
Here, at www.wassauge.com, if you wish to cancel your purchase order after confirmation,
• If the order is not shipped then you can make a cancellation request and we will approve it.
• If the order is already confirmed and the process of packing and shipping started on it then no cancellation will be allowed.
For cancellation, you can contact us at our email contact@wassauge.com. Upon cancellation, the refund applies to our product only at our sole discretion.
We take customer feedback very seriously and use it to constantly improve our products and quality of service.
UNETHICAL ORDER & CANCELLATION POLICY
• In case of any product purchase made through unethical means; by taking advantage of a technical glitch; or by misusing/ the offer terms/guidelines/codes – the particular order/s will be canceled whatsoever and https://www.wassauge.com will not be liable to pay any refund to you in all such cases.
If you have any other questions, please contact us at: contact@wassauge.com